FAQ Topics

All Topics

All Gift Cards and Gift Vouchers are valid for 3 years from the date of purchase. If, due to unforeseen circumstances you are unable to use the voucher within the 3 year time frame, please chat to our friendly team for further advice and to discuss your options. Unfortunately once your voucher has expired we are unable to extend the validity.


You can also call our team on 0490 973 865 to book in over the phone, where our staff can then take payment over the phone, issue a payment link for payment, or arrange to make payment on the day. When you arrive to the farm on the day, simply check in at the Alpaca Giftshop where our staff can then assist you with making payment.


Gee. We never hear this question (MUCH!!) Well it starts with size. The llamas can be almost twice as heavy and much taller than alpacas. They can actually bear weight on their backs as they are much stronger than alpacas. Alpacas are smaller, cuter, fluffier & more posh! Plus make for better selfies and cuddles! Not to mention their fleece is a million times nicer which is mostly why they are farmed here in Australia (for shearing). The alpaca fibre in South America is known as “The Fibre of the Gods”!

YES! Alpacas are part of the Camelid family (which includes camels and llamas) and they all spit! Alpacas don’t usually spit at you on purpose. They spit at each other as a sign of dominance and competitive nature when being fed. However sometimes the spit can travel in all directions! Makes for a laugh and a memorable day!

No. Wine is not included unless you choose the deal with wine or add wine tasting paddle to your order, but you can purchase alcohol when picking up your food as there are many different wines and beers to choose from so you will need to see them first.

For pizzas: We have vegetarian & gluten free option only For picnic baskets: We have gluten free, vegetarian or vegan options. To select the gluten free, vegetarian or vegan picnic basket options mke your selection on the panel of “add-ons” which you will find on the booking page. For the vegetarian pizzas, simply just order margherita or vegetarian on the day with your pizza voucher which will be supplied on arrival.

Please note, for vegetarian and vegan picnics hampers, you need to order these at least 24hrs ahead so they can be specially prepared. We cannot guarantee vegetarian or vegan options if ordered less than 24hrs from your booking time.

Yes you can! Even if you have ordered an alpaca pizza or picnic deal, you can still order extra food and drinks on the day, including a bottle of wine.

Mon-Sun: Pizzas & Picnic Hampers Fri-Sun: Pizzas, picnic hampers, hot food such as pies, chicken nuggets, fisherman’s basket. (Please note… you can also contact the vineyard directly on 07 5543 4011). There is also coffee, tea, cold drinks, wine and beer available every day.

The pizza options available include a Classic Cheese Pizza (Tomato Base with Shredded Mozzarella Cheese), Vegetarian (Semidried Tomatoes, Kalamata olives, Chargrilled Eggplant, Onion, Feta & Mushrooms), Pepperoni (Pork Pepperoni cured in Spice and Pepper Mix), Ham & Pineapple (Old Fashioned Smoked Leg Ham with Pineapple Pieces ), Supreme (Spiced Chorizo, Cured Pork Salami, Smoked Leg Ham, Onion, Kalamata Olives, Capsicum & Mushrooms ), Spicy Cajun Chicken (Chicken marinated in Cajun Spices, Sweet Chili Sauce, with Onions & Sour Cream).

The vineyard Picnic Hampers include Southern Fried Chicken, Mild Cured Pork Salami, Sliced Old Fashioned Smoked Leg Ham, Chef seasonal salads, Antipasto vegetables, Kalamata Olives, Pickles, Marinated Artichokes, Char Grilled Capsicum Selection of dips, cheeses, crackers, freshly baked bread, and Spiced Tomato Chutney. Plus 2 x Vouchers for Delicious Ice Cream. Gluten free, vegetarian, and vegan options are an available add on.

Unfortunately dogs are not permitted within the vineyard grounds.

Check our Terms & Conditions page here for all of the rules for alpaca experiences. Knowing these rules will ensure you have a great time and are able to start your experience in a timely manner.

Kids and toddlers of any age can come along and enjoy the alpacas. Kids under the age of 16 must be acompanied by an adult and under constant adult supervision whilst enjoying the alpaca experiences. We have specific rules for walking the alpacas and parents are responsible for the actions and sefety of all children during the period of your experience.

Unfortunately no. The alpaca farm is located within O’Reilly’s Canungra Valley Vineyards which is a fully licenced premises.They do however have amazing picnic baskets & pizzas available every day of the week, plus a full menu including kids meals from Friday-Sunday each week. You can however bring a birthday cake if you are ordering food.

If you are running later for your booking please contact us prefereably by text to 0490 973 865 stating your name, booking time and how late you are going to be. We will then see if we can swap your appointment to the next time slot. If we have no availability at the alternate time slots you will simply receive the balance of the time you have left in the time slot allocated to you – hence you will lose the time you have missed.

If you are booking a pizza or picnic deal there is an option to add an extra adult or child, or pizza to your booking. Or alternatively just order on the day when you arrive.

You are welcome to just turn up during our business hours and purchase an alpaca experience or a feed bag at any time. However on weekends and holidays we often get booked out, so if you know when you are coming and can choose a time, then you will be guaranteed of getting an alpaca experience! Some experiences like picnics and pizza deals are only available for online bookings.

We are happy to rescedule your booking in wet weather, however you are also still able to walk the alpacas if you bring wet weather gear. There are also complimentary umbrellas at the vineyard to borrow. The alpacas don’t mind the rain. It doesn’t affect them at all (except they don’t look quite so fluffy!) Please contact us by phone on the morning of your appointment or simply re-schedule your booking online.

If you need to reschedule your booking, you can do so as long as it’s at least 24hrs prior to your booking. To do this, send our team an email at contact@mountviewfarm.com.au. A new date and time must be selected on the date you contacted our team to reschedule, if you do not provide our team with this, this may result in your booking credit being forfeited. If your booking is less than 24hrs ahead, contact out team on 0490 973 865 to discuss your options.

If you cannot attend your booking, we have some options to cancel or reschedule. To cancel your booking we need a minimum of 48hrs notice before your booking time. Simply call or email our team prior to 48hrs before your booking to arrange to reschedule your booking or cancel it all together.

If you contact our team to cancel or reschedule less than 48hrs ahead, we can only offer a voucher to use another time (or we can reschedule it for you on the spot). If you do not contact us more than 24hrs before your booking we are unable to cancel or reschedule. Feel free to still contact us and we will do our best to arrange something, though with some booking that include food there will be no refund or rescheduling. For any special events, such as Paint your Alpaca, there will be no cancellations or rescheduling less than 48hrs ahead as special arrangements have to be made for these events.

Cancellation fees apply:
Less than 48hrs notice: 50% of booking total.
Less than 24hrs notice: 100% of booking total.

When you book an experience or deal, the booking time is the start time for your alpacas. So for example if you book a 12 pm picnic deal, you get the alpacas for 12.00 pm-12.30 pm then you can have your picnic afterwards for as long as you like until closing time. If you choose a later appointment time you are welcome to arrive 1-2 hrs early to have your pizza or picnic beforehand. Please arrive 10-15 mins early to pick up your alpaca food and receive the instructions for the alpaca experiences so you can then start on time.

Simply go to our “Book Now” page and select the type of experience you’d like plus the date to show the available session times. Choose a session time & select the number of people in your group.

Yes. Our booking page will guide you through how to book. Simply choose your experience & then select the number of 16yrs+ adults, and children. Infants and toddlers aged 0-4 are free of charge. Our staff will then allocate the alpaca/alpacas for your group size.

No. Just turn up & have fun. You can purchase alpaca food when you arrive for $3 or book a specific alpaca experience online before you arrive to ensure you don’t miss out.